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FAQs

Any other questions?

Please contact us using here or call Carolyn on 087 8180 315

How long does it take to receive an order after it is placed?

If the kit(s) you order are in stock, we will send them out as soon as possible - usually within 1 - 2 days of receiving the order.

If you order a kit that is currently out-of-stock, it usually takes 2 - 3 days to arrive from our supplier.  Again, once we have the kits in stock, we send them out as soon as possible.

If you require a kit especially quickly, please contact us using the Contact page, or call Carolyn on 087 8180 315 to check on its availability.   Always put a customer note on the order so that we are aware of any special requirements.

We will do our best to get it to you for when you need it.

Local Pickup

As we now have a base in Cork city centre, we are happy to arrange a suitable time to meet you and give you your order. This saves you postage costs.  As we share the building with another company, we ask that you call to arrange a time to pick up.

Please make contact using the Contact form or by calling Carolyn on 087 8180 315 to arrange.

Where in Cork is Primary Science STEPs based?

We are on Union Quay, right beside the School of Music.  We are 2 doors in the direction of the Cork City Hall and the next door to Access Translations.    As the office is shared with another company, we ask that you arrange a time to call to view or pick up ordered kits.  Call Carolyn on 087 8180 315

 

Demonstrations/visits to your premises

On request, we are happy to come to your school or premises to show you the Science and Environmental Science resources we supply.  Please Contact Us by email or phone 087 8180 315 to arrange a visit.

Postage Costs

Estimating the cost of posting kits and books is difficult as each kit/book is a different size and weight. We do not aim to profit from postage costs. However, if we have undercharged you for postage, we will let you know and request the extra from you.

We currently charge €9.00 per order.  If the cost is significantly less, we refund the additional amount charged via PayPal.

How can I pay?

At the moment, we offer 3 payment options.

1. PayPal

Please note, you can pay using PayPal, even if you don't have a PayPal account.  To do this, select 'PayPal' as the option for payment. The second section of the window that appears has the title "Don't have a PayPal account?'   Click this link to enter your credit card details.  Primary Science STEPs will receive your payment securely via PayPal.

2. Cheque

Please note, that if you are paying by cheque, we will not be able to send your goods to you until we have received the cheque from you.

Please make cheques payable to Primary Science STEPs.

3. Credit Card

We can now accept credit cards, however, only if the credit card is present, i.e. we cannot accept credit cards over the phone, but can do if you call in to pick up kits or meet us in person.

 

Who are the kits suitable for?

The age group that each kit is suited to is displayed under each product on the website.  The kits are not toys and should be used with adult supervision in order to enhance the learning process for the child.   The suitability of a kit to a specific age group depends entirely on the child using it.

They are therefore suited to use at home under the guidance of an adult, in the classroom (schools or home-schools), after school clubs or science clubs.

Each kit has an experiment manual detailing what is required to do each experiment, the steps to perform the experiment and the learning outcomes.

Many of the kits are suitable for complimenting the teaching of Science & Environmental Science at Primary School level.

What is the Returns Policy?

If you change your mind and return an unopened kit within two weeks of having received it, we will have no difficulty refunding you for the kit in full.  Unfortunately, the cost of postage will be deducted. However, all the kit’s packaging must be complete and undamaged and it must be possible to re-sell the kit.

If there is a fault with the kit, please contact us by telephone or e-mail as soon as you identify the problem and we will contact our suppliers on your behalf.